FAQ
Answers before you ring
Still stuck? Call 0117 496 0182 or send a message — the desk replies the same working day.
Visits, prices and practical things
Are you taking new patients?
Yes. New patients are usually seen within five working days, and the first visit is a £59 exam with photographs, X-rays if needed and a written plan. You can pick a time online.
Are you an NHS practice?
No, Northlight is private, which is why every price is published on this site. If you would prefer NHS care, we will say so plainly and point you to the local list.
Can I get a quote before I commit to anything?
Yes. Every exam ends with a written, itemised quote you take home. It does not expire, the number is fixed once agreed, and nothing starts without your yes.
Do you offer payment plans?
Anything over £500 can be spread across ten months at 0%, arranged at the front desk the same day. Longer terms on treatment over £2,000 carry interest, which we show in pounds.
What if I need to cancel?
Give us 24 hours’ notice and there is no charge. With less, we may ask for half the appointment fee because the slot usually cannot be filled.
Can I bring my children?
Yes. Theo sees our under-16s, and children under 12 are free on a parent’s Northlight Plan. First visits for little ones are mostly a ride in the chair.
Where do I park?
There are six spaces behind the building off Quay Lane, and the parade is free after 6pm and on Sundays. The car park two streets away is validated for an hour at the desk.
Something hurts and it is the weekend. What do I do?
Ring the emergency line. One of our own dentists calls back, tells you how to manage it and books you in first thing on the next open day.
Treatments
Do you do root canal treatment?
Yes. A front tooth from £480, a molar from £690 split across two visits. Modern root treatment is a long, dull appointment rather than a painful one.
Do you take out wisdom teeth?
Straightforward extractions, yes, from £160. If a wisdom tooth is buried or close to a nerve we refer you to an oral surgeon and tell you why.
Do you offer sedation?
Inhalation sedation (gas and air) with Dr Sokół, from £180 a session. You stay awake and can drive home after half an hour.
Can I get veneers?
We fit a small number, but for most people composite bonding does the same job without removing enamel. We will show you both options with prices.
Ask us anything
Send a question and the right person answers it, usually the same working day.